U.S. Bank Employees Testing Voice Command Feature on FlexPerks Visa Mobile App
New virtual assistant capabilities aim to redefine the mobile customer experience
This new voice command feature is powered by Nuance’s Nina™ Mobile, the first solution to give consumers a truly interactive and engaging self-service experience via a voice-based virtual assistant. From their mobile device, consumers will be able to interact with U.S. Bank’s virtual assistant to get their account balance, make payments, and more. Leveraging Nuance’s innovative speech and natural language understanding (NLU) technology, Nina Mobile makes it easy for companies to bring this kind of effortless self-service experience to their customers.
“Results of the pilot will help us improve the customer experience and
“We’re seeing a fundamental shift in how consumers choose to engage in
customer service, as the demand for interactive self-service options
continues to grow, and Nuance and Nina are at the forefront of this
evolution with the virtual assistant,” said
Nuance (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.
Teri Charest, U.S. Bank Public Relations
(612) 303-0732, email@example.com