MILWAUKEE--(BUSINESS WIRE)--Mar. 8, 2017--
U.S. Bancorp Fund Services LLC has received exceptional quality ratings
from National Quality Review (NQR,) which is a third-party management
solution that provides objective evaluations of
business processes and customer interactions. U.S. Bancorp Fund Services
received NQR Best designations across all categories for retail
processing in the fourth quarter of 2016, and NQR Best overall 2016
performance for its contact center. This recognition is based on an
assessment of U.S. Bancorp Fund Services’ 2016 overall performance as
well as performance in the fourth quarter of 2016.
The Transfer Agent at U.S. Bancorp Fund Services was recognized for
overall 2016 performance in correspondence, contact center and retail
processing. The team achieved NQR Best designations for:
-
Correspondence - typographical and grammatical accuracy
-
Contact Center - overall performance and relationship/behavior
-
Retail Processing - financial accuracy and non-financial timeliness
In addition, in the fourth quarter of 2016, U.S. Bancorp Fund Services
achieved NQR Best ratings in all five categories for retail processing.
These include overall accuracy, financial accuracy, non-financial
accuracy, financial timeliness and non-financial timeliness. The Contact
Center received the NQR Best designation for Relationship/Behavior. Both
groups maintained their NQR 5-Star Performer rating. That significant
performance is a result of providing consistent top-quartile or above
service ratings.
“Receiving NQR Best designations across all retail processing categories
as well as NQR Best overall 2016 performance for our contact center has
been one of our greatest achievements yet,” said Ian Martin, executive
vice president of the Transfer Agent at U.S. Bancorp Fund Services.
“Each quarter, our goal is to bring together industry-leading customer
service, robust technology and efficient processes to ensure we are
exceeding the expectations of our clients. This recognition speaks to
our consistent achievement of that goal.”
“We attribute our success to the ongoing dedication to ISO 9001:2008
standards and outstanding quality management program. We are committed
to our clients and their shareholders’ experiences,” said Joe Redwine,
president of U.S. Bancorp Fund Services. “Incorporating ISO principles
creates a knowledge management system that provides the highest-quality
deliverables along with practices that are continuously improved.”
About U.S. Bancorp Fund Services
Headquartered in Milwaukee
since 1969, U.S. Bancorp Fund Services LLC provides single-source
solutions to support a variety of investment strategies and products,
including mutual funds, alternative investments, open-end, closed-end
and exchange-traded funds. The division currently services 556 fund
families comprised of 3,352 portfolios, 4,216 fund classes and 3.6
million shareholder accounts with $959 billion in client assets. U.S.
Bancorp Fund Services is a subsidiary of U.S. Bank, the fifth largest
commercial bank in the United States. Visit U.S. Bancorp Fund Services
on the web at usbfs.com.
About U.S. Bancorp
Minneapolis-based U.S. Bancorp (NYSE:
USB), with $446 billion in assets as of December 31, 2016, is the parent
company of U.S. Bank National Association, the fifth largest commercial
bank in the United States. The Company operates 3,106 banking offices in
25 states and 4,842 ATMs and provides a comprehensive line of banking,
investment, mortgage, trust and payment services products to consumers,
businesses and institutions. Visit U.S. Bancorp on the web at www.usbank.com.
Investment products and services are:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Not a Deposit
|
|
|
|
Not FDIC Insured
|
|
|
|
Not Guaranteed by the Bank
|
|
|
|
May Lose Value
|
|
|
|
Not Insured by Any Federal Government Agency
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
For U.S. Bank:
Deposit products offered by U.S. Bank
National Association. Member FDIC. Credit products offered by U.S. Bank
National Association and subject to normal credit approval.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170308006124/en/
Source: U.S. Bancorp Fund Services
For U.S. Bancorp Fund Services
Michael Walsh, vice president of
public relations, 612-303-9122
michael.walsh@usbank.com
or
Mark
Pawlyshyn, senior vice president, 414-765-5758
mark.pawlyshyn@usbank.com