New branch concept integrates upgraded
customer service features
SAN JOSE, Calif.--(BUSINESS WIRE)--Jan. 29, 2015--
U.S. Bank, the fifth-largest bank in the country with 32 branches in
Santa Clara County, is expanding its presence in the market with a new,
state-of-the-art branch in San Jose’s bustling Santana Row.
The new branch, located at 377 Santana Row, opened for business this
week and will host a series of events leading up to the grand opening
and ribbon cutting on February 4.
“The U.S. Bank branch at Santana Row represents several important
commitments U.S. Bank has made to its customers,” said John Elmore, vice
chairman and head of community banking at U.S. Bank. “First, it
represents our commitment to branch banking. While some industry
observers think branches are past their prime, we have a different view.
We believe customers want and need branches, or more importantly, they
want and need the personal interaction with bankers.
“Second, U.S. Bank is committed to delivering new technology that makes
banking easy when customers prefer to make simple transactions
themselves. The U.S. Bank at Santana Row integrates the high touch
service of a branch and bankers, with the ease of self-service kiosks
where customers can cash checks and perform many other functions above
and beyond a traditional ATM.”
U.S. Bank at Santana Row is staffed with specialists in home loans,
retirement planning, wealth management and small business as well as a
customer advisor who is a seasoned banker, focused on assisting the
customers with whatever needs have brought them into the branch.
“We have made all of the services that U.S. Bank has to offer quickly
accessible to customers who frequent Santana Row,” said Ross Carey,
executive vice president and head of metropolitan banking for U.S. Bank
on the West Coast. “Our customer advisor will quickly understand the
customer’s needs and direct them to the right resources. This approach
makes consumer and business lending, mortgages or retirement planning
easy and convenient to Santana Row clients.”
Charging benches and new technology
U.S. Bank will promote
the new branch with “charging benches” along the sidewalk throughout
Santana Row where visitors can take a break from their day and keep
their mobile device charging at the same time. The benches are an
example of U.S. Bank’s commitment to emerging technology, which is also
visible in the numerous banking services that U.S. Bank makes available
to customers on their mobile devices – tablet or smartphone. Retail
businesses in Santana Row will appreciate the services U.S. Bank offers
today and will offer in the future via mobile that are aimed at
highlighting local businesses and offers to customers.
Community support
The new branch also features a community
room available to customers and businesses for meetings or events. The
room is available free of charge and seats up to 25 people comfortably.
U.S. Bank encourages groups to take advantage of it. Among the key
events U.S. Bank will host in the community room this year is a fraud
prevention seminar offering tips to business owners on how to detect and
guard against fraud.
U.S. Bank, along with the community’s beloved San Francisco 49ers and
the 49ers Foundation, will commemorate the grand opening of U.S. Bank at
Santana Row with a donation of $10,000 to Cabrillo Middle School in
support of the 49ers STEM Leadership Institute's Chevron STEMZONE in
collaboration with the Silicon Valley Education Foundation. The
institute focuses on teaching science, technology, engineering and math
to youth by “preparing and inspiring talented learners to meet the
challenges of society through innovation, collaboration and creative
problem-solving.” Representatives of the 49ers organization will make
the donation with U.S. Bank on Wednesday, Feb. 4. U.S. Bank will
also teach financial education at Cabrillo in coming months.
Grand opening events
U.S. Bank has scheduled a series of
events for its grand opening week.
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Feb. 2 – Motivational Monday presented by lululemon, Priscilla and
CorePower Yoga at 2 p.m.
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Feb. 3 – InSpa Massages noon to 2 p.m.
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Feb. 4 – Ribbon Cutting Ceremony and Cabrillo Middle School donation
at noon
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Feb. 5 – Complementary valet parking for the first 100 guests
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Feb. 6 – Cubicle Workout presented by Active Sports Clubs at 10 a.m.
and InSpa Massages from noon to 2 p.m.
U.S. Bancorp (NYSE: USB), with $403 billion in assets as of December 31,
2014, is the parent company of U.S. Bank National Association, the
fifth-largest commercial bank in the United States. The company operates
3,176 banking offices in 25 states and 5,022 ATMs and provides a
comprehensive line of banking, brokerage, insurance, investment,
mortgage, trust and payment services products to consumers, businesses
and institutions. Visit U.S. Bancorp on the web at www.usbank.com.
Source: U.S. Bancorp
U.S. Bank Corporate Communications
Teri Charest, 612-303-0732
teri.charest@usbank.com